Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained, Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program, Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. Manage/update/process all reservations online and by phone. It’s actually very simple. Office Manager Job Description. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Salary estimates are based on 3761 salaries submitted anonymously to Indeed by front office manager employees, users, and collected from past and present job posts on Indeed in the past 36 months. Check that interfaces are up and running, Run daily Flash Reports and distribute accordingly. Top 22 Office Manager Resume Objective Examples. Ensure timely completion of performance appraisals, Communicate both verbally and in writing to provide clear direction to staff, Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. and authorized with authority of the General Manager. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Blocks rooms for arrivals and ensures any discrepancies are resolved. Welcome loyal guests and military members using the best practices outlined for each program. -required, Must be able to lift up to 50 lbs. As night manager was M.O.D. 's in its use, At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience, Must have a valid driver’s license from the applicable state, Maintain high standards of personal appearance and grooming, which include wearing nametags, Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary, Assists and often leads guest service training initiatives within the front office department, Maintains a friendly and caring demeanor at all times in a fast paced environment, Demonstrates team work by co-operating and assisting colleagues as needed, Maintains a house bank and keeps an accurate report of daily receipts and deposits, Maintains a good relationship with repeat guests and their special requests, Attends all mandatory meetings and training classes, Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc, Supervisory experience required. ), Verifies package postings on house accounts, Input all sales figures into the P.M.S. This means you need to write your resume with an ATS in mind. Find out what is the best resume for you in our Ultimate Resume Format Guide. Maestro knowledge is preferred, Manages the operation of the Front Office and related areas, Creates the first impression by supervising the door, bell, PBX, parking, concierge, guest services and front office areas, Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals, Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel, Analyzes business forecasts and schedules accordingly, Ensures that front desk handles billing and cash in accordance with hotel’s standards, Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments, Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another, Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction, Adhere to guest service requirement listed above, Adhere to established department and property policies and procedures regarding guest service standards, Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals, Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity, Hire, train, and supervise front desk/office supervisors, Maintain expected levels of service and cleanliness in rooms-divisions, Remain abreast of industry trends and design programs to encourage high level of employee performance, Establish and maintain guest service standards in all respective departments approved by director, Maintain and update hotel systems and procedures to maintain the highest performance levels, Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations, Completes hotel room occupancy projections, Provide key communication link between critical departments i.e. Observation of daily house count and maintain security of system to communicate with guest, homeowners, and daily! 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