Question: Q: Damaged in shipping - still waiting for shipping label I was gutted to see the condition of my laptop when it arrived. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. When Can I Expect My Glasses to Arrive? How much is shipping in CAD? 4. Avoid shipping expensive items – if you can! Is this possible? On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged … So I call them and they say that the package looked damaged so they opened it, but the product looked fine so they repackaged it. You are responsible for the package until it is marked delivered. Be prepared So my mac pro is coming today, and the fedex website says that my package was damaged during shipping. We recently shared the story of Lev Haolam packages being tampered with during their transit to customers in the US. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. If the buyer sends photos that prove said damage, then that's a good reason to refund. I have had 2 situations happen, which is actually very good considering, but still yet. My dilemma is that I … I live in one country but want to ship to a different country. You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Unfortunately, a recent study by Stella Service found a one in 10 chance that a package will be damaged during shipping. How much is shipping in USD? These shipping damage indicator devices should be part of your shipping supplies toolset. Shipping. Not sure how refunding endorses any awful behavior. This is the season when many of us are either waiting for items ordered online to be delivered, or shipping gifts to distant family or friends. If you’re concerned about the safe arrival of your package… Do you offer expedited shipping? What countries do you ship to? You are refunding due to damage during shipping. It's business. Having it in your policies that you are not responsible for damage during shipment won't "hold water" as the saying goes. It looks like some shoved a steel bar through the box, through the inner box, the padding, and dented the laptop. Take emotions out of it. How do I track my package? Best practice is to handle and take care of claims of shipping damage. When the boxes got dropped, the PS4s were damaged. What do I do if my package was damaged during shipping? Also make sure you are shipping to states where it is legal. Lev Haolam packages deliberately damaged during shipping: an update. Remember: If you don’t follow the packing instructions provided by the courier, they won’t pay for any damage so make sure it’s packaged up accordingly and follows the rules to a T! Claims for Loss or Damage. If your USPS shipment is lost or damaged during delivery, you may be eligible for compensation.However, the process for filing a claim for a USPS damaged package can vary, depending on whether the shipment was domestic or international, as well as the type and value of the package.. We've got you covered with complete instructions on how to file a claim with USPS for damaged packages. There are indicators that can sense dropping or tipping during shipment, and temperature tools that tell you whether monitored shipments were exposed to extreme temperatures. There must be something wrong with your packaging. by Helen Mitchell | Feb 25, 2020 | Israel. And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. 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