Draw a neat diagram of guest reservation form. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. (10) Q.3. Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. Front Office Budgeting. What do you understand by guest reservation? (10) Q.4. 20% of hotels charge understay 14. Percentage OfPercentage Of UnderstaysUnderstays Number of Understay Rooms Number of Expected Check-Outs Purpose: Alerts front office manager to additional room availability. 2 notify front office manager 3 police notified 4 skipper profile broadcast to other hotels 5 finalise the account and charge to city ledger (bad debts) . Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Some guests may already know of a change in plans, or a mistake have been made in the original processing of the reservation. VIP (Very Important Person) 90. What are the functions of the front office department during the stay of a guest in a hotel? The most important long-term planning function FOM is responsible for: 1. OR (a) Understay % (b) ARG (c) Multiple occupancy % (d) House count (e) RevPAR (5x2=10) Q.7. front office DIFFERENT RACKS USED IN THE FRONT OFFICE 1. Room availability forecasting are used to aid manage the reservations method and to consultant entrance office staff in amazing rooms administration. It is priceless to the front administrative center supervisor in scheduling the necessary quantity of workers for an expected volume of business. Upgrade : To move a registered guest to a better room or class of service. 2. Elaborate. To regulate understay and over stay rooms ,front office staff should 1. OR List and explain the different stages/steps in a budget cycle. When Ricardo, the front office manager of a 250-room hotel, sat down to interview Robin for an open front desk position, he immediately found out they graduated from the same high school. Unavailable long-term due to non-fixable problems. Understay Unidentified Delegates Hotel Web Sites 8. Forecasting Rooms Revenue Use historical trend data 2. Check out guest Although all guests should be treated to the same courteous and warm farewell each guest type … 88. Draw a sample of ‘3-day forecast form’. Cannot be sold due to unacceptable condition. Explain Fidelio Hotel Management System stating its advantages and dis-advantages. OR The reservation department plays an important role in increasing efficiency of the hotel. Throughout the rest of the interview, Ricardo evaluated Robin’s responses in a favorable light. Confirm or reconfirm each guests departure date at registration. Room Availability Forecasting – Hotel Front Office. INFORMATION RACK: ... Understay : A guest who checks out before the scheduled date of departure. Estimating Expenses Vary directly with rooms revenue Payroll, laundry & supplies Forecasting Rooms Revenue Forecasted Annual Rooms Revenue = Rooms Occupancy Average Available Percentage Daily Rate Rooms Available = Total Rooms X 365 … Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. It is the first point of interaction between the hotel and the guests. 89. (10) Q.8. Meta-Search Technology Out of Inventory Rooms (OOI) Central Reservation Office (CRO) Flat Rate/Run of the House 9.