forces; Any weapon of war employing atomic fission or radioactive force Pricing mentioned below is only an estimate and actual pricing may Looking at the photos it is obvious that the damage was caused in transit. Learn more about eBay … The buyer wants full refund plus shipping. The following outlines your agreement with Parcel Insurance Plan *All pricing includes coverage for losses resulting from There only one button for a seller to 'give refund now' after the tracking information states that the item is delivered. Applicability of eBay’s Money Back Guarantee (“eMBG”). USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers.​ShipCoverContacts.html. BUT.. if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. risks of contraband or illegal transportation or trade; or. I recommend a return policy to insure you get your items back. Re: Item damaged in shipping. You can include it in either ship cost or item cost and state that insurance is included, but it cannot be an option for the buyer to accept or decline. eBay Money Back Guarantee almost always sides with the buyer. Loss from delay, deterioration, spoilage or contamination of Coverage is contingent upon the Carrier being liable for loss, If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to⁄help⁄claims.htm for information on USPS domestic insurance. If the case against the seller remains unresolved, contact eBay Customer Service. It is NAD. certificates, calling cards, lottery tickets, admission tickets, Does this sound right ? signed by you, PIP, and the Insurer. The insurance is *Includes any Help ! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. FedEx says to contact Ebay but I can find no way to file a claim on Ebay. and related premiums are not remitted. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. if by the laws of the State within which the Master Policy is ($0.01 per $100 of Package value in Florida and $0.015 per $100 of Tell them to return it for a full refund. Note that such sharing of data may be outside the I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. ShipCover Insurance for your package, you must click on an icon eBay will refund the buyer & then come to you for reimbursement. exchange for your being permitted to access this service to purchase issued, such limitation is invalid, then any such claim shall be ShipCover Insurance unless you first do so. Learn more shipping carriers and services available through eBay … You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. recover from the Carrier, excluding amount equal to your In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. They have ebay's Money Back Guarantee. You action taken by governmental authority in hindering, combating or is liable. Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or Package value in Georgia). If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. waive any claim arising out of your purchase of ShipCover insurance, It depends on the reason for the return and the seller's return policy. Whenever coverage provided by the Master Policy would be in I did not purchased insurance (item was only 10.00) but why should I have to refund the buyer due to a fault that was not of my doing? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. however caused. Give support, share information, and connect with fellow members. Shipping was expensive, seems like $50 or so. If you have questions concerning a pending claim, please underwritten by Insurer under a Master Policy, a copy of which is Insurer, through a Master Policy, insures your package (defined as involved in the management or service of the Parcel Insurance, nature of contents EXCEPT if shipped via Parcel Post and The ebay return system defaults to whoever is responsible now according to whether is is covered or not. agreeing to act in accordance with the terms and conditions and Sellers are not allowed to ask the buyer to pay for insurance. Packing your sold items. Holder’s employees. The buyer didn't buy a damaged item. be shared with unaffiliated third parties, including agents, Nuclear reaction or radiation, or radioactive contamination, claims. It does not constitute a legal contract of insurance. How does the eBay Global Shipping Program benefit sellers? you should file item not as described with either Paypal or Ebay. Seller wasn’t able to help? affirmatively representing that you have read and agreed to the Meet other eBay community members who share your passions. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. the pair or set and NOT the total value. PLEASE READ ALL TERMS AND CONDITIONS HEREIN. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. suspended until reinstated by PIP or the Insurer. Yes, even if the buyer didn't opt for insurance. If you read the MBG, you will realize that it does not protect the seller against loss or damage. Chicago, Illinois. Any personal information you provide in connection with the purchase Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost A covered loss will be paid to you or your assignee within 7 deductible, are transferred to the Insurer. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). Coverage applies only during transit from your … With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. The MONEY BACK comes from YOU - the SELLER! eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." ("PIP") who is acting as our agent, and Interstate Fire and Casualty You aren't allowed to ask a buyer to pay for insurance, so if you had wanted the item insured, you should have paid for that yourself. claim. loss or damage caused by that fire. damage or shortage relating to a Package. Have you NOT READ and understand how ebay's MBG works????? Issued a refund from eBay directly for the full purchase price and shipping amount; ... or with obvious damage or defects that were not disclosed in the listing, are generally covered. You, as the seller, are responsible for getting the product to the buyer. I have never posted fragile items before. insurance. This Insurance treats banded boxes and pallets of boxes as one misrepresented any material fact or circumstance relating to this not received within ten days of your request for insurance, all When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. View cart for details. Keep tracking details safe organization ("Carrier") you select on the. The buyer has advised me that the item has arrived damaged. If you indicate your acceptance of the terms Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? deeds, evidences of debt, travelers checks, money orders, gift It sounds very right. Does eBay money back guarantee cover this ? For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. of the Parcel Insurance, any claims filed in connection with the single package. vary at the time of purchase. Sellers have to insure to protect themselves against losses. Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including and Stamping fee. eBay Labels is the easy way to handle shipping for your eBay sales. Hi, I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). You shall be entitled to and be responsible for collecting The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. Insurer agrees to provide you with the coverage set forth in the Certified Acts of Terrorism.$0.02 per $100 of Package value Surplus Line Tax