If you think you have what it takes to work in our fast-paced control room and make the correct decision under pressure, play Make The Right Call now! As West Mercia Police embarks on the next stage of its journey, there has never been a better time to join our Operations and Communications Centres (OCC) as a Communications Officer. Loreto, Navan. This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Quickly exit this site by pressing the Escape key It was asked to develop an integrated digital case management and communications platform for a new in-house victim service, the Victim Advice Line. I worked for two years at HQ as the Chief Constable and Chief Officers Executive Team Communications Lead for both Warwickshire Police and West Mercia Police. To review, access, and update IT records and intelligence systems in accordance with Fore policy, Management of Police Information (MoPI) and national guidelines. Join to Connect West Mercia Police. | West Mercia Police is the territorial police force responsible for policing the counties of Herefordshire, Shropshire (including Telford and Wrekin) and Worcestershire in England. Traffic Management Advisor North Worcestershire & Shropshire ( The post holder will be based in Droitwich) Permanent Contract Part Time (32 hours) ( Tuesday, Wednesday, Thursday & Friday ) The closing date for this post is 12 noon on Sunday … is based on the daily pressures of the Operational Communications Centre. To provide timely updates to victims and witnesses, and, if the initial response times are unable to be met, update and inform them about the next steps. Recruitment for Communication Officers is currently closed. Communications Officer - Operations & Communications Centre (OCC). Report this profile Activity "It’s ok not to be ok right now. In addition to the Grade C level responsibilities outlined above, the post holder will undertake the following in order to progress to Grade D, subject to the successful completion of: If you are unsure of any qualification you hold are relevant to the role you are interested in, please use the national equivalent Register of Regulated Qualifications website. Local Policing - West Mercia - OCC Communications Officer Role Profile.pdf – 118KB Job Advert . Welcome to the West Mercia Police website. Without JavaScript enabled forms will not work. We now have a number of vacancies for the next generation of Communications Officers who will make a difference for the people we serve. To review the most appropriate Police resource for incident management, optimising the resource deployment recommended by Computer Aided Despatch and override if required. As the communications officer, you must decide if the calls received are emergency, non-emergency, or not a police matter by placing the calls into four options: deploying officers, referring to a partner agency, resolving on the phone, or taking no action. I'm fine with cookies The force area covers 2,868 square miles (7,430 km ) making it the fourth largest police area in England and Wales. Quickly exit this site by pressing the Escape key. However, we are aware of certain deficiencies in this data which are beyond our control. Communications Officer - Operations & Communications Centre (OCC) Hindlip, Worcestershire Permanent contract 31. There has never been a better time to join West Mercia Police’s Operations and Communications Centres (OCC) as a Communications Officer. Last night, the Broseley and Much Wenlock division of West Mercia Police tweeted: 'There have been two reports of snowballs being thrown last night between 11 and 11.30pm. In registering your personal information on this Website West Mercia Police will store the information provided by you for up to a maximum of 10 years from registration. Please check this page regularly for vacancies. Please email the office for general enquiries. West Mercia Police, which employs nearly 2,000 officers in Herefordshire, Shropshire and Worcestershire, is to implement new technology that will enable victims of crime to speak to police via live chat. Saab and West Mercia Police have worked in a collaborative partnership, adopting a can-do attitude to achieve a very successful Go-Live. Escape key not available with JavaScript disabled Level 3 (or equivalent) Customer Services qualification, If you are unsure of any qualification you hold are relevant to the role you are interested in, please use the national equivalent, Register of Regulated Qualifications website, Working as part of a team in a contact centre environment, Developing effective customer service to internal and external customers, Working in a pressured environment, prioritising a high and varied workload, Dealing with difficult conversations and challenging situations, Ability to analyse, review and present information in various formats, Ability to be assertive and remain calm under pressure, Good risk assessment, problem-solving, and decision-making skills, Good organisation, time-management, administration and coordination skills, Proven ability to gather and collate information using appropriate questioning techniques, Proven ability to communicate verbally and in writing with a wide range of people, Accurate data entry skills, with attention to detail, Typing speed of minimum 35 words per minute, Proficient in the use of IT systems including Microsoft Office packages, Have comprehensive understanding of National Standards for Incident recording and National Crime Recording Standards, Have satisfactorily completed in-house learning modules at Grade C, At least 12 months of dealing with and resolving emergency and non-emergency requests for service, Have experience of dealing with a range of service requests, Demonstrate flexibility to work as part of a wider team, Proficient in the use of the appropriate Command and Control system modules, Demonstrate competence in deploying resources across several policing areas. To receive and record as appropriate requests for service and maintain accurate contact / incident records on Force systems, resolving at first point of contact where necessary. Leave this site. bringing all of our OCC teams together in our brand new Southwell House building, while a number of our Communications Officers have recently successfully gained promotion or progressed to other exciting roles with us. We receive, record and assess emergency and non-emergency requests for policing services, provide resolution where appropriate and support our frontline police officers using the latest technologies. To undertake other duties commensurate with the nature, level of responsibility, and grading of this post, as required. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. West Mercia Police say that they have been receiving a high number of telephone calls so far today, with callers reporting that members of the public are failing to adhere to COVID-19 lockdown restrictions. To manage slower time non dynamic requests from Police resources via Operational Service Desk practices. To complete crime reports in full where there are no further lines of enquiry or partial completion when further investigation is required. What salary does a Media & Communications earn in your area? To act as the link between West Mercia Police, Road Safety Team and internal/external agencies. Average West Mercia Police Communications Officer yearly pay in the United Kingdom is approximately £26,213, which meets the national average. There has never been a better time to join West Mercia Police’s Operations and Communications Centres (OCC) as a Communications Officer. To receive and record requests for service on appropriate systems. If you’d like to have an informal chat about the post drop us an email: news@westmercia.pnn.police.uk. This opportunity is closed to applications. Warwickshire Police and West Mercia Police… The main purpose of the role is to receive and record emergency and non-emergency requests for policing service, determining the level of response required and providing resolution at the first point of contact, where appropriate. West Mercia Police is committed to safeguarding your privacy online. We now have a number of vacancies for the next generation of Communications Officers who will make a difference for the people we serve. Based on Microsoft Dynamics 365’s Customer Relationship Management (CRM) software, the solution enables West Mercia to efficiently deliver high levels of support, guidance and care. Welcome. PEEL spotlight report: Emerging themes from the second group of 2018/19 PEEL inspections. We want our organisation to be as diverse as the community it serves. Communications Officer at West Mercia Police Ireland 53 connections. West Mercia Police say all four men remain in police custody. Visit our new website You are currently viewing the old West Mercia Police website where you can continue to use the Community Message Service (CMS). Online services for West Mercia Police, covering Herefordshire, Worcestershire, Shropshire and Telford & Wrekin; report a crime, get help and advice and read the latest news and appeals. Our OCC is set to grow dynamically at the very heart of our service, bringing all of our OCC teams together in our brand new Southwell House building, while a number of our Communications Officers have recently successfully gained promotion or progressed to other exciting roles with us. Join to Connect West Mercia Police. Communication officers handle a wide range of emergency and non-emergency incidents 24/7, 365 days a year. To provide timely updates to victims and witnesses when the initial response times are unable to be met and if appropriate, inform them about the outcome resulting from their request for service. To provide operational support to the OCC Inspector and Supervisor in relation to the management of critical and major incidents. West Mercia Police announced it is to "withdraw from the current strategic alliance" it currently has with Warwickshire Police. Your feedback helps us make things better, so please let us know what you think. The game uses examples of genuine calls received by the police, which the player must then decide how to respond to against the clock. £17,732 - £21,826 plus shift and weekend working allowance from £6,020. West Mercia Police salary trends based on salaries posted anonymously by West Mercia Police employees. The solution will be hosted on the Microsoft Azure cloud and will use the Dynamics 365 customer relationship management (CRM) platform. The main purpose of the role is to act as the focal point for professional advice and police representation in relation to current and proposed highway schemes, highway and traffic legislation and safety matters. To read more about the added benefits and rewards of working for West Mercia Pol ice, please go to our website. There is no closing date, as applications will be reviewed periodically. West Mercia Police has warned there may be a delay in answering non-urgent 101 calls after a number of staff in its control room were forced to self-isolate due to coronavirus. The resident population of the area is 1.19 million Its name comes from the ancient kingdom of Mercia. To maintain standards for security of information, in accordance with Fore guidelines, National Standards, and UK legislation. I'd like to manage the cookies, Quickly exit this site by pressing the Escape key, Escape key not available with JavaScript disabled. If you think you have what it takes to work in our fast-paced control room and make the correct decision under pressure, Breach of coronavirus (Covid-19) measures, How to tell us about possible terrorist activity, How to tell us about something you've seen or heard, Firearm, shotgun or explosives certificate, Information: about the police, about yourself or someone else, See what our OCC staff have to say about working for West Mercia Police, To receive, record and assess emergency and non-emergency requests for policing services and provide resolution where appropriate, To manage and control deployment of policing resources in line with deployment principles, force policy, working practices, and service standards within West Mercia Police. The Economic Policy Centre www.economicpolicycentre.com has made every effort in order to ensure that the data for UkCrimeStats is accurate and up to date. In addition, a number of our communications officers have recently successfully gained promotion or progressed to other exciting roles with West Mercia Police. West Mercia Police Operations & Communications Centre posted the following message on Twitter earlier today: View details & apply for Communications Officer job £17,732 - £21,826/annum Shift & Weekend Working Allowance Permanent in Hindlip, Worcestershire posted by West Mercia Police on CV-Library.co.uk - Ref: 209884611 There has never been a better time to join West Mercia Police’s Operations and Communications Centres (OCC) as a Communications Officer. Leave this site. Click the link to … We now have a number of vacancies for the next generation of Communications Officers who will make a difference for the people of Worcestershire, Herefordshire, Shropshire and Telford & Wrekin. See what our OCC staff have to say about working for West Mercia Police. To provide dynamic risk assessment to requests for service/incidents, utilising voice support in high risk situations, and mobile data where appropriate, as a form of communication to operational officers and staff. Report this profile Activity #joinourjourney #maketheshift #telecommunications #recruitment #peoplefirst #uk Liked by … We welcome applicants from all sections of the community. We have invested in a control room in the brand new Southwell House, set in the beautiful Worcestershire countryside but brimming with state-of-the-art technology, and we are bringing all of our OCC teams together under one roof. This means you will be unable to apply for any internal vacancies for a period of two years from the commencement of your appointment. We use cookies on this site to give you a better, more personalised experience. It is his role to scrutinise the service local communities get from West Mercia Police. 3 Media & Communications Salaries provided anonymously by West Mercia Police employees. E-mail: [email protected] Phone: Please note that due to national guidelines around Coronavirus, staff are working remotely and the telephone line is unmanned during this time. Communications Manager at Warwickshire Police and West Mercia Police Worcester, United Kingdom 64 connections. He ensures the community’s needs are met and that they have a service they can trust and be confident in. Communication officers handle a wide range of emergency and non-emergency incidents 24/7, 365 days a year. Including ICT infrastructure management, support and communications technology. Outcome. This post is also subject to a 12 month probation period. View details and apply for this OCC Communications Officer job in Worcester (WR3) with West Mercia Police on Totaljobs. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required, including cover for colleagues, as required. Priti Patel intervened at the request of Warwickshire Police amid an increasingly bitter war of words between the two forces that has seen a total breakdown of communications. You will be required as part of West Mercia Police recruitment process to successfully complete vetting and credit checks. PEEL: Police effectiveness, efficiency and legitimacy 2018/19 – West Mercia Police. a 12-month probationary period at Grade C, a portfolio of evidence demonstration the required skills and competencies within the in-house learning modules. View details and apply for this management advisor job in Droitwich, Worcestershire with West Mercia Police on Totaljobs. To update, analyse and interrogate IT records and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines, To assess the threat, risk of harm and vulnerability and record initial details of people reported as absent or missing onto the COMPACT missing person system. Committed to protecting people from harm, preventing crime and giving back to communities. That's because as a 3rd party developer, we do not collect the data, the Police do who then hand it over to another data … To make an initial assessment of the threat, risk, harm and vulnerability of  the service request; the grade within Force guidelines / National Standards utilising intelligence information, and find a suitable resolution route at the first point of contact in order to support community safety and Force crime reduction objectives. The Police and Crime Commissioner, John Campion, works for and with local communities to build a safer West Mercia. Proven ability to gather information and to prioritise tasks whilst under pressure, Proven ability to gather and collate information using appropriate questioning techniques and create and maintain accurate records, Proven ability to work under pressure, managing high and varied workloads in a customer service environment, Good keyboard skills- able to type as a minimum 35 words per minute, Competent in the use of IT including Microsoft packages, Proven ability to communicate both orally and in written form with a wide range of people. Warwickshire Police entered into an alliance with West Mercia Police in 2012 which saw the two forces sharing all resources except the two most senior ranks of deputy and chief constable. The work we're currently undertaking at Warwickshire Police and West Mercia Police will mean the staff within our OCC will have modern and groundbreaking technology that will help them and the organisation live up to our vision of protecting our communities from harm ... TJ 1957 OCC Communications Officer - Hindlip, Worcestershire. Our online game Make The Right Call is based on the daily pressures of the Operational Communications Centre. Join to Connect. West Mercia Police | 3,480 followers on LinkedIn. By placing the calls to the right areas, you’ll increase your time limit and number of officers available. 5 GCSEs at Grade A-C level (or equivalent) including English Language. West Mercia Police, formerly known as West Mercia Constabulary, is the territorial police force responsible for policing the counties of Herefordshire, Shropshire (including Telford and Wrekin) and Worcestershire in England. The following policy shows how we treat your personal information. Webber Douglas Academy of Dramatic Art. To communicate accurate information to external organisations whilst maintaining standards of security of information in accordance with Force guidelines, National Standards and UK legislation. Main Responsibilities: Police and Crime Commissioner, OPCC, West Mercia Police, Hindlip Hall, Worcester, WR3 8SP. Average salaries for West Mercia Police Communications Officer: £26,000. Police were slammed after threatening £200 fines for people throwing snowballs during lockdown. Head Of Corporate Communications at West Mercia Police Bristol, United Kingdom 427 connections. Drop us an email: news @ westmercia.pnn.police.uk have worked in a collaborative partnership, a. It serves things better, so please let us know what you think and! To manage slower time non dynamic requests from Police resources via Operational service Desk practices new in-house victim service the... 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