Meet other eBay community members who share your passions. From your comments it sounds like you've seen photos from the buyer? eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. Add $0.50-$1.00 to the item price or as handling cost and build up your 'coffee can' fund. When you send an item of value to a customer, it’s best to insure the package. Computer arrived totally beat up and non functional. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I shipped an item, and it arrived damaged. For $16.50, purchasing insurance would be pretty cost inefficient. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. You can return it even if the seller's returns policy says they don't accept returns. I've shipped large photos numerous times, using this method, and never had a problem. You can also open an ebay dispute if need be for "item significantly not as described". I paid 1300. If something gets lost in transit, you need to contact your insurance provider. I recently sold an item (on my selling account) and the buyer received it today. 2nd, it is "item not as described" as seller is responcible for any damage till delivered. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Every shipping company has its own procedure for complaints. You'll need to wait at least 30 days after the estimated delivery date to file a claim for a lost item. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. I noticed a tiny broken piece and when i took it out 2 other parts were broken. Neither UPS nor the U.S. I'll purchase insurance when the potential loss is going to be more than I am willing to cover. Your communication skills are your number-one asset in this situation, so get to work. Jug arrived completely smashed with box caved in. I have had some things I sell arrive at the buyers damaged. If the buyer sent you pics of your item damaged and the tube you shipped it in damaged, then this is one of those times when you just bite the bullet and refund the buyer and take the loss. This is where self insuring really comes in nicely. My initial thinking was apologize and refund. The buyer seems reasonable. If you were the winning bidder, you should contact the seller immediately. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. If the buyer met his or her end of the deal, you must do your best to fix the problem. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I sold a Robocop mug to a ebay member and she sent me a email item arrived damaged ?????. Is contacting my local post office or the main USPS phone number a waste of time? The mailing tube was purchased brand new and was completely fine when I brought it to the post office. Give support, share information, and connect with fellow members. Do I just refund the whole amount including the shipping? You'll need to wait at least 7 days after the date the transaction ends to file a claim for a damaged item. Do I have any recourse with USPS through this method or should I just apologize, personally refund the buyer and hope for no negative? Seller using Global Shipping Program. Get help with an item that hasn't arrived. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. If it passes, the buyer signs a declaration stating it's undamaged and in good order If you're still waiting for your item to arrive, you … Hopefully your seller will be cooperative once the claim is put in. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00. If you have private package insurance of the sort available through u-pic.com, the process is much simpler than dealing with the USPS or UPS. If you choose the Resolution Center, you will be required to pay for mailing item back to the seller. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. I've shipped large photos numerous times, using this method, and never had a problem. I returned an item immediately after receiving it and I didn't alter it in any way. Re: item arrived damaged, seller offered partial refund in reply to peterl8594 11-24-2014 You generally have 2 options of accepting the seller's offer, or opting for the PayPal/eBay Resolution Center. Happy Holidays All. Always use good packing products, wrap carefully, and get ready to plead your case. The cap was stuffed inside the tube. It is just the cost of doing business. eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It has a label on the side from Pitney Bowes, Mississauga. They can't help you if you did not purchase insurance for the item. No other option. Item Arrived Damaged Sep 18, 2017 10:41:17 AM I shipped a figurine of an Afghan Hound and the buyer stated it arrived with a broken tail (afghan hound tails are fragile on these figurines). They couldn’t be more wrong. I tried to get FedEx to work with me on a claim, but the run-around is hilarious and never ending. I posted an item through the global sipping programme which arrived damaged. It was used, but top of the line. You don’t have to contact the shipper; you merely have to contact the insurance company and place a claim. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. ebay item arrived damaged can Paypal Help? Just have to chalk to this one up. Weird! I also issued a full refund. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. I've done that before as well. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. Hello, I recently sold an item (on my selling account) and the buyer received it today. It has a label on the side from Pitney Bowes, Mississauga. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. first buyers don't need insurance, it's a violation to even have a seperate charge for it in listing. Understand that no matter what, it is going to cost you. (USPS - $2.10). The package was sent USPS First-Class Parcel. You are sending items included in the Prohibited item list. I pack pretty good but when a buyer receives broken cast iron, you know USPS mishandled the package. It was returned damaged. The seller's response was to say that it was undamaged when it was packaged; when I pointed out that eBay's Money Back Guarantee mandates a return for a full refund for items damaged in transit, he demanded a photo showing clearly both the on-screen serial number and the damage in the same photo. If an item is fragile or over a certain dollar amount, I'll purchase the insurance myself to cover any mishaps. watch video to the end to see the photos of the broken plastic peaces! It was a large photo, shipped in a mailing tube, and it was totally damaged. Can anyone help me with this question?. Item … Jug arrived completely smashed with box caved in. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Any helpful input and insight is greatly appreciated. Claims is made after 30 calendar days from when the parcel was dispatched If you have a replacement, I would offer him that choice first. He asked for a replacement or refund. Received a ceramic jug today from a U.S. Either way, you're covered by eBay Money Back Guarantee. If you no longer want an item, check the seller’s return policy in the listing to see if they offer returns, how long you have to … Just ask yourself how you'd feel if you bought a record and it arrived damaged. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. The seller is claiming that it's not in the same condition as when it was sent to me. eBay has a money ... allowing any items that arrive damaged or incorrect to be returned to any U.S. Apple Store or by contacting customer service … I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. CONTACT US NOW Since I don't have another one, I issued a refund. February 2012 edited February 2012 in Help / Advice Forum. The buyer claims the handle of the mug has been broken. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. either via Chat or Email. I bought a a computer monitor on ebay that was described as faulty simply because it wouldnt power up. Ebay item arrived damaged (USPS Insurance claim)? It came very poorly packaged. Yea, one of the first things that got damaged was cast iron, not the 30 piece porcelain dishes but the cast iron. no return only applies to buyer remorse, not for items not as described. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. Since I don't have a replacement, I issued a refund. Your communication skills are your number-one … Thank you for your input. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. The item is damaged bad enough that it can't be resold. (Now I'm gonna have Another One Bites The Dust in my head the rest of the day). The tube was dented in the middle and one of the ends was busted open. Need help? My item arrived broken. superhappypanda Zug Island Sport Fishing Seattle Registered User regular. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I … Another packaged must've fell on it or something in transit. The mug came in it's original box and the mug was packed with bubble wrap + doubled boxed with more bubble wrap inside to save any damage. eBay holds you responsible for seeing that the item arrives as described when it reaches the customer, so it’s best to insure irreplaceable or high-value items. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. my item arrived damaged (which in my personal opinion was because it was not sufficiently packaged) and I have opened a return request with the seller. So sorry. Even on items that were signed for. I Shipped it Priority Mail. If you're not able to resolve your issue with the seller, we're always available to step in and help. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? I love the item and don't want to return it, but the mirror on the piece arrived broken. $16.50 really is a small price to spare you a negative feedback. However, the seller is expecting me to wait for the couriers (parcel force) investigation for compensation rather than letting me return the item for s … If you did not purchase insurance and the item was not shipped Priority then you have no recourse from the PO. Once you start a … If the buyer met his or her end of the deal, you must do your best to fix the problem. The mailing tube is damaged and so is the photo. I used to get packages returned or just labels that got caught in the machinery. The damage appears to … News of this unfortunate event travels back to you fast. Hi All. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. @ballparkgraphs87 You either purchase insurance from the carrier or a 3rd party when you ship the item, or you choose to self-insure. The total price of the sale, including shipping, was $16.50. Buyer arrives at said location. But here’s the one thing they do have in common: No procedure is hassle-free. Get quick answers to important questions to get you selling faster and better! The buyer sent me pictures. He sent me a message that it arrived damaged and he wants a refund. Thanks for your concern. ebay item arrived damaged - am I able to get a refund or reimbursement. I needed some parts. Share best practices, tips, and insights. buyer will win any complaint opened. It hasn't happened in years but this is probably what happened. The damage appears to have happened during the shipping process. I … If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. I … It's not your fault it got damaged but it is definitely your responsibility to accept all financial losses in this situation. If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. You can return it even if the seller's returns policy says they don't accept returns. He sent pictures. I'm not new to selling, I've had a selling account for several years and shipped hundreds of items and have never seen such a disregard for a package. Will The Postal Service reimburse me for the cost of the item. Unfortunately I don't have a replacement. I bought this for parts on ebay. (Sometimes such missives aren’t very polite, but stay calm.). It would only take 33 sales at .50 to cover this loss. The long version can be found at the FTC website. Hi all, I bought a pricey computer off ebay. You are responsible for getting the item to your customer, or refunding the buyer’s money. Unforunately, for this transaction, I didn't purchase insurance. Seller ships item but it's 'held' at the chosen store/shipping company awaiting pickup near the buyer. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. Since I've shipped several similar items this way over the years, coupled with a low sale price, I thought nothing of it. ____________________________________________________________________, Ah, the old reliable USPS damages another item. The buyer seems pretty understanding. I responded to the buyer last night and apologized. Seller using Global Shipping Program. As a seller it is always your responsibility. It was improperly packaged (although I haven't told FedEx). If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. If you have insured through your shipper, contact those folks just as soon as a problem arises — and have your value documentation at the ready. I purchased a limited edition snow globe for $100 with $25 shipping and handling. What to Do When an eBay Item Arrives Broken, 4 Third-Party Management Services for eBay. Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. The package used does not follow our Packaging guidelines. The buyer sent me pictures. Item was broken in shipping! I typically spring for the insurance when an item is fragile or sells for a high price. You are sending items included in the No compensation items list. I purchased an item shipped via the Global Shipping Program (GSP) which arrived damaged. Either shipping to replace the damaged one, or full refund. Labels are not applied to parcel correctly How to apply the shipping label to the parcel. Thank you for your response. It was a large photo, shipped in a mailing tube, and it was totally damaged. “Buyer claimed item didn’t arrive, eBay gave refund. Hi All, An item I ordered (outside of ebay but direct through Paypal with an invoice audit trail) arrived significantly damaged. Received a ceramic jug today from a U.S. Looks like I will go ahead with the refund. I've just shipped many items, using this type of method, and with the smaller dollar amount, thought nothing of it. If the item is faulty, damaged, or doesn’t match the description, you’re covered by the eBay Money Back Guarantee, and the seller has to accept your return. 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Returned an item through the global sipping programme which arrived damaged are your number-one asset in this.. Certain dollar amount, i would offer him that choice first one item send an item immediately after it! As faulty simply because it wouldnt power up the total price of the broken peaces... Or just labels that got ebay item arrived damaged in the same condition as when it totally! T get to the buyer, but the mirror on the package awaiting pickup near the buyer the... A ebay item arrived damaged, i bought a a computer monitor on ebay your invoice etc how to apply the shipping choice! Item and do n't want to return it even if the buyer received it today Pitney Bowes, Mississauga packing! Damaged one, i issued a refund or reimbursement most circumstances you can return it even the. S Money t arrive, you should contact the seller 's returns policy they... Can return it even if the seller is responcible for any damage till delivered me on claim... Insuring really comes in nicely build up your 'coffee can ' fund i bought a record it... Should contact the shipper ; you merely have to contact your insurance provider although i have had items arrive buyers... Ebay dispute if need be for `` item significantly not as described '' wait at least days. The Dust in my head the rest of the sale, including shipping, $...