You can also report an issue with a buyer. Most sellers jump to attention when they receive this e-mail from eBay and get the ball rolling to complete the transaction. Seller News. Remember back when you registered and eBay asked for a phone number? We'll make sure you either receive the item you ordered, or get your money back. I got a response "We are not able to process your message now. Getting Started on eBay Explore the site a bit. Type your question for the seller. Getting an eBay Buyer or Seller’s Phone Number, 4 Third-Party Management Services for eBay. The contact details of all EU based eBay Business Sellers are in the public domain. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. They published another member's contact information; The seller has provided you with false contact information; You suspect the seller is under the age of 18; This isn't an exhaustive list – you'll find all of our policies here. If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page. Choose the topic that best matches your question on the Find answers page. How to get in touch with eBay You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom … Your one-stop-shop for news, updates and information from eBay about selling on eBay. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. Explore Videos “eBay for Business continues to be one of the most successful and relevant seller programs at eBay.” If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. When you’re looking for buyer information, it should appear in the Buyer details of the transaction record — but it may not. Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; or Fees & Billing. Click on a category. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. This new policy will go into effect September 2017. If you haven't already saved your contact information to your profile, you may be prompted to provide your address details here. The first step is to contact the member through the … You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. Searching for Listings by Seller Use this method if you know a seller's user ID and want to view their … I know I can get a seller's contact info (particularly his phone number) since there is a transaction involved. For example: This is not an exhaustive list; you’ll find all of our policies here. 4 I won an item (7/24) from a seller and when I paid the entry under My eBay reported that the item was out of stock. To find eBay, simply use your favorite search engine … We created policies to make sure eBay is a safe place to buy and sell. You Get Paid. That information was not included in the item listing. Of course as we all know it didn't work, but that was the thought behind it. Something went wrong. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. Click Contact seller on the product page. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. eBay keeps this information for times like this. Go to the Seller Information section at the top of the listing and select Contact Seller. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Sending information to Customer Service. ; Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics … Use TAB key to navigate results. We take all reports seriously, but please make sure your claims are accurate. Get help with an item that hasn't arrived, let us know that you have not received your item. The issue may have to do with your listings, a problem buyer or anything else selling-oriented. The only point of contact I find is the same email link. Now i want to make sure i share this information if you want to get your seller/buyer's phone number - but please be aware that you will actually have your Name,Phonenumber(on eBay),User ID/Username, State , Country shared with the member. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. If you're using the mobile app, scroll down and tap the "About The Seller" section, then you'll see the … eBay sends this same information about you to the user you want to get in touch with. If you didn't get your item, you're covered under eBay Money Back Guarantee. Enter your search term to display live search results. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. Using the eBay platform, I attempted to send an email. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. The best number to call based on statistics they gathered from 300, 000 eBay users is: 866-540-3229 for customer care related issues. View cart for details. Report a seller What to do if eBay ended the listing of an item you bought. To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases on sellers' behalves. If you can't find a solution to your question, select Other, then select Contact the seller. The wait for this number is typically around seven minutes. According to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. eBay sends this same information about you to the user you want to get in touch with. Keeping your contact information current . Reports have reached us from sellers they are getting warning emails from eBay about attempting to provide contact information through eBay messaging. Make sure we always have your current contact information, so sellers can contact you after you win. This option would apply if you are an eBay seller and want to contact eBay in relation to a selling issue. eBay Customer Service 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 I am trying to contact eBay with an urgent matter. As long as it relates to selling, this option would be appropriate. The seller gave you false contact information; You suspect the seller is under the age of 18; This is not an exhaustive list; you’ll find all of our policies here. Go to Request assistance To learn more, see our support pages on defects, feedback, report a buyer. We always encourage our members to communicate with each other when there's a problem with a transaction. Report a seller What to do if eBay ended the listing of an item you bought They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. If all the information is correct, you automatically see a request-confirmation page and eBay generates an e-mail message to both you and the other user. Find out about changing your contact information. 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